Order Information
Placing an Order
To place an order on our website, please use our secure on-line
shopping basket and enter your credit card information.
If you have questions regarding any of our products
and services, you can email us 24 hours a day, 7 days a week,
at info@crazyaboutcostumes.com.
Methods of Payment
We accept Visa, Mastercard, American Express and Discover.
We can also accept cashier’s checks and personal checks.
In the event you use a personal check or cashier’s
check, please send to:
Crazy About Costumes
1304 N Redwood Rd #164
Saratoga Springs, Utah 84045
All orders by check or money order will be sent after receipt
of payment.
Delivery Time
During the current 2007 Halloween season, most orders are shipping within 1 to 2 business days from when the order is placed. When the order
is placed using special shipping (such as 3 day select, 2nd day, or express), then it goes out by the next day. The product descriptions for
Crazy About Costumes may also provide additional information about the estimated time to ship.
Our shipping hubs are located on the East Coast (North Carolina)
and West Coast (California) of the United States.
When will I receive my merchandise?
Most orders will ship from our larger North Carolina warehouse.
Below is a map of UPS GROUND estimated delivery
time from this North Carolina warehouse. Note that this is
in business days and doesn't include weekends and holidays.

Shipping Charges and Options
Crazy About Costumes normally uses UPS Ground for shipping.
US, Canada, and Mexico shipping charges are quite reasonable,
and are calculated automatically in the shopping cart. For
shipping to these countries, will see the exact shipping
charge before you ever need to enter your credit card number.
For other countries, please contact us first before placing
the order. Please note that shipping to outside of North
America usually runs over $50 and can be as high as $200
to some locations.
SHIPPING RATE TABLE
Shipping cost is based on the total dollar amount and number of items
in your order:
| If Order Total is: |
*US Shipping will be: |
| $0.00 to $25.00 |
$8.95 + 0.20 per item |
| $25.01 to $50.00 |
$6.95 + 0.20 per item |
| $50.01 to $100.00 |
$8.95 + 0.20 per item |
| $100.01 to $200.00 |
$11.95 + 0.20 per item |
| $201.01 to $300.00 |
$13.95 + 0.20 per item |
| $300.00+ |
$14.95 + 0.20 per item |
*US Shipping is to the Lower 48 states. For Alaska and Hawaii,
the shopping cart will add $10 to the shipping.
*Canada and Mexico, add $10.00 to shipping.
SHIPPING UPGRADE COST
We have recently added new shipping options:
UPS 3 Day Select (+$8)
UPS 2nd Day Air (+$13)
Express Mail - Overnight delivery ($30 flat fee)
It is possible that some costumes (especially larger and/or
heavier ones) would require an adjustment to these upgrade
charges. We will notify you if that is the case.
We can deliver to APO addresses using US Priority mail (please
select Ground) for your shipping.
Sales Tax
Sales tax will only be assessed for orders that are shipped
to the state of Utah (6.00%). If you are a Utah retailer
with your own Utah sales tax number, contact
us if you are purchasing wholesale.
Returns
Due to health concerns, there are no exchanges on any masks,
wigs, hats, make-up or hair spray products.
To exchange or return a costume, you must send an email
to returns@crazyaboutcostumes.com
within 7 days of receiving your order for your R.G.A. #.
We will ONLY accept authorized return requests via
email and within 7 days of the delivery date. All
items must be unused and in the original packaging, and returned
via UPS, Fedex, or U.S. Postal service with delivery confirmation.
Strict adherence to this policy is required or your
authorization / return will be denied. A $10 or
15% (whichever is greater) restocking/handling fee will be
charged on all returns.
October Return Policy Notice:
Absolutely no returns on products ordered during the month
of October may be made after the date of October 29th. Items
that are to be returned must have an RGA# and be postmarked
by the 29th to receive return credit.
Thank you for visiting Crazy About
Costumes!
|